Job Summary:

As part of the Operations/Scheduling team, your primary role involves efficiently managing caregiver and client schedules, handling scheduling changes, and being the main contact for any scheduling issues or client needs. You will monitor caregiver attendance, make check calls for discrepancies, and set up schedules for new clients, ensuring a speedy client onboarding experience. Additionally, you will be responsible for maintaining strong client relationships, participating in caregiver hiring, and providing feedback for software improvements.

 We are a fast-growing, medium-sized business with the intent to continue expanding. Our goal is to find candidates who are looking to commit to long-term growth within the company, drive results, and contribute to our ongoing success. We seek hard-working, dedicated individuals who are eager to join our team and grow with us.

Responsibilities:

• Effectively manage scheduling for caregivers and clients, ensuring that shifts are filled promptly and appropriately. Adjust schedules as necessary to accommodate client preferences and changes in care plans.
• Uphold exceptional client relationships by promptly addressing concerns and ensuring every interaction reflects our commitment to excellence, promoting a trustful bond.
• Serve as the primary point of contact to address scheduling issues, caregiver call-offs, and client needs.
• Handle emergency situations, including finding replacement caregivers in case of call-offs or emergencies, and communicate effectively with both caregivers and clients to minimize disruptions in care services.
• Monitor caregiver clock-ins and clock-outs to ensure accurate payroll/invoicing.
• Initiate check-in calls when caregivers are not clocked in or out as scheduled.
• Establish ongoing schedules for new clients as well as immediate needed shifts.
• Drive efficient and high levels of communication to ensure the team is aware of everything happening to minimize confusion/misunderstandings.

Other Responsibilities:

• Ad-hoc requests from the manager.
• Maintain accurate and up-to-date records of client care and caregiver documents.
• Assist in hiring new caregivers via referrals and applicants.
• Provide insights and feedback around our software to drive improvements.

Required Skills / Abilities:

• Ability to work in a fast-paced environment and consistently multi-task.
• Customer service experience with the ability to set a high standard and drive behaviors.
• Ability to address client concerns promptly with empathy and professionalism.
• Excellent verbal and written communication skills.
• Knowledge of caregiving practices and principles or willingness to learn.
• Strong organizational and time-management skills.
• Accepts responsibility for actions and the impact of own behavior on others.
• Collaborative nature and demonstrates patience and kindness.

Education and Experience:

• High school education or GED equivalent required, with college-level training preferred.